Privacy Policy

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ARIA HOTEL & RESIDENCES PRIVACY POLICY

 

At Aria Hotel & Residences, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, book a stay, make dining reservations, or host an event at our luxury hotel in Davao City. We aim to provide a safe, transparent, and secure experience for all of our guests.

 

  1. DATA COLLECTION

We may collect personal information when you visit our website, make a reservation, dine with us, or book an event venue. This may include, but is not limited to:

  • Personal Identification Information:Name, email address, phone number, mailing address, and other contact details.
  • Booking Information:Dates of stay, room preferences, special requests, payment information, and booking references.
  • Payment Information:Credit card details and billing address (processed securely by our payment processors).
  • Guest Preferences:Any specific preferences or special requirements (e.g., dietary restrictions, accessibility needs).
  • Event Information:Event details, including type of event, number of attendees, catering preferences, and specific event requirements.
  • Technical Data:IP address, browser type, device information, and information collected through cookies or other tracking technologies.

We collect this information to provide the best possible experience for our guests and to enhance our services.

 

  1. USE OF INFORMATION

The personal information we collect is used for the following purposes:

  • Booking & Reservation Processing:To complete and manage your room, dining, and event reservations.
  • Guest Services & Communication:To respond to inquiries, requests, and confirmations regarding bookings and special requests.
  • Payment & Billing:To process payments for your reservations, dining, and events securely.
  • Customer Experience:To personalize your experience, such as offering tailored recommendations, room preferences, and other services.
  • Marketing & Promotions:To send marketing communications, promotions, or special offers (only if you have opted in to receive such communications).
  • Operational Purposes:To improve our services, conduct surveys, gather feedback, and ensure compliance with our policies.

We will only use your data for the purposes stated above and will not sell, trade, or rent your information to third parties without your consent.

 

  1. DATA PROTECTION

We are committed to ensuring the security of your personal information. We implement a variety of security measures to protect your data, including:

  • Encryption:All sensitive information, including payment data, is encrypted using Secure Socket Layer (SSL) technology.
  • Secure Payment Processing:We use trusted third-party payment processors to handle payment transactions securely.
  • Access Controls:We restrict access to personal data to authorized personnel only and maintain strict procedures to safeguard this information.

While we strive to protect your personal information, no online data transmission or storage method can guarantee 100% security. We encourage you to take steps to protect your personal information, such as keeping your passwords confidential.

 

  1. DATA SHARING

We may share your personal information with third parties under the following circumstances:

  • Service Providers:We may share information with trusted third-party service providers (e.g., payment processors, event coordinators, or IT support) who assist us in managing our operations, provided they agree to keep your information confidential.
  • Legal Requirements:We may disclose your information if required to do so by law or to comply with a legal process, such as a court order or government request.
  • Business Transfers:In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in control of your personal information.

We do not sell, rent, or trade your personal information for marketing purposes.

 

  1. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our website. Cookies are small data files stored on your device that help us:

  • Remember your preferences.
  • Track your browsing behavior on our website.
  • Improve the functionality of the website.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our website, and some features may not function as intended

 

  1. GUESTS RIGHTS & CHOICES

As a guest, you have certain rights over your personal information. These rights may include:

  • Access & Correction:You have the right to request access to the personal information we hold about you and to correct any inaccuracies.
  • Opt-Out of Marketing:If you no longer wish to receive marketing communications from us, you can opt-out by following the unsubscribe instructions in any marketing email or by contacting us directly.
  • Data Retention:We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

If you would like to exercise any of your rights, please contact us using the details provided below.

 

  1. THIRD PARTY LINKS

Our website may contain links to third-party websites, such as social media platforms or external services. We do not control or take responsibility for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

 

  1. THIS PRIVACY POLICY

Aria Hotel & Residences reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

  1. CONTACT US

If you have any questions or concerns regarding this Privacy Policy or would like to exercise any of your rights, please feel free to contact us:

  • Email:info@ariahotel.com.ph
  • Phone:+63 82 298 8888
  • Address:Aria Hotel & Residences, Aeon Towers, J.P Laurel Avenue, Bajada, Davao City, Davao del Sur, Philippines, 8000

We value your trust and we are dedicated to ensuring the protection of your personal information. Thank you for choosing Aria Hotel & Residences.